Comments on: Jump Stretch – Bad customer service (and what you can learn from them)

By: Cary H

Cary H — Thu, 19 Feb 2009 19:04:51 +0000

Hey Jus,
Thanks for the post. I echo what some of the other persons said:
1: I’ll never be a customer of jumpstretch nor will I recommend to my client base or newsletter readership
2) Power-Systems.com has always given me great service and great discounts based on volume. Ask for Patty Doherty and tell her Cary from Barbados sent ya!
Keep up the good work bro.

By: DaleK

DaleK — Fri, 06 Feb 2009 14:43:35 +0000

Uhm, so, if you had called in the 2-3 days that means it wouldn’t have been your fault that they were delivered to the wrong address?

How does the number of days it takes to call change where the bands were delivered to in the first place?

6 months from now when I’m buying bands the only thing Im going to remember regarding this issue is that I shouldn’t buy Jumpstretch – no matter what site I’m buying from!

By: Sarah Rippel

Sarah Rippel — Thu, 05 Feb 2009 05:32:52 +0000

Perform Better all the way, baby! and kudos to Dave Schmitz…he knows his stuff!

By: Dave Schmitz

Dave Schmitz — Wed, 28 Jan 2009 14:32:45 +0000

Justin,

I owe alot to JS for introducing what now has become my passion and a huge part of my fitness business.

But besides bands that is all we share in common.

I have spent a lot of time understanding and learning about Customer service.

Being a physical therapist and fitness professional, it is common knowledge the patient/client knows best even when they don’t. The key is to help them figure that out what is really best.

We all have bad days… No excuse for bad Customer service.

Thanks for the reminder and for reinforcing why I do what I do for my lifelong customers and hopefully raving fans.

Dave

By: Jparis

Jparis — Wed, 28 Jan 2009 05:33:50 +0000

That sucks but believe it not Best Buy is even worse. How do these places stay in business?

By: justin

justin — Tue, 27 Jan 2009 17:16:38 +0000

Jason, I know what you mean. When Dick got on the phone he was very nice to me and was talking about Ohio STtae with me and asking me about my business. I really thought he was just gonna take care of everything, seemed like a real nice guy. Then it just really went south from there….

-Justin

By: Jason Yun

Jason Yun — Tue, 27 Jan 2009 13:48:34 +0000

Justin,

That doesn’t sound like Dick at all. I’ve met him a couple times and he is very friendly. But that does sound like Jumpstretch. I have sent them many emails in the past before regarding classes, seminars, and affiliates and never get a response. I now buy all my bands from Ironwoody and most of my other fitness stuff from them. Always get a response. http://tinyurl.com/yunironwoody

By: Doug Groce

Doug Groce — Tue, 27 Jan 2009 08:03:28 +0000

Thanks for the heads up, Justin – It’s amazing how some businesses just don’t get it – And nobody likes to be talked down to – Even is something were your fault, which it wasn’t, there’s no way they company you chose to do business with should ever say this to your face!

Haha, you even told him you had a website! Welcomes to web 2.0, where your next customer could have a list of 10,000 + all in your market. Seems like these CEO’s should get w/ the program!

By: Daniel Munday

Daniel Munday — Tue, 27 Jan 2009 04:13:31 +0000

Funny how if you have one bad experience you tell 10 people – well in this instance even more than 10 people who read this.

Just goes to show that you never know when a customer or client can be your next raving fan.

great post Justin and reminds me to always be on my game

By: Dave

Dave — Mon, 26 Jan 2009 23:51:24 +0000

This guy just did an immeasurable amount of damage to his business and he doesn’t even realize it.

He will very likely come across this post and do one of two things:

1. Rectify the situation, apologize and make it right.

2. Ask you to take the posting down, and threaten legal action.

I’ll go with number two.